FAQs

Orders and Delivery

Orders are processed after payment is received, not at the time of placement. With the exception of weekends and holidays, orders take one to three business days to process. We will email you the anticipated shipping date if there are delays because the product isn’t available. While foreign delivery schedules vary, USorders normally arrive within two to five business days.Please be aware that owing to uncontrollable delays, we are unable to guarantee exact arrival timings once your purchase leaves our facilities. Updates to tracking data could take several days.

Please send us an email at info@dojadirectshop.com at once if you need to update your address. Changes to the shipping address are only available while the order is being processed. We are unable to change an order once it has been approved for shipping. You may always check the status of your order by going to the “Orders” tab.

The email address you entered on your order form will receive an email with your tracking information as soon as your product is shipped. Please make sure to check your junk or spam bins in addition to your inbox. Click the link in the email to follow your order. Please contact us at info@dojadirectshop.com if you have any more questions regarding these shipping arrangements.

All sales receipt will be sent to your emails and can be seen in your website MyAcount.

You do not need to create an account to order. You can place an order without registering . Benefits of creating a user account: Complete order history, both online and off. Detailed tracking information. Personalized discounts and deals.

All our the items will be as described on our website, We only supply official premium calipacks cannabis products.

We  ship  almost anywhere in the USA & Europe

Orders are shipped using a variety of providers depending on the size and delivery option chosen. Smaller orders are sent Royal Mail Tracked while larger and international orders are sent via UPS or TNT.

Once your order has been processed and completed you will be sent a tracking code via email which can be checked on your account when Logged in. Please check this code for a delivery update prior to contacting us for delivery information.

REFUNDS AND RETURNS

Unopened and sealable shipments (Doja Direct Products only) may be returned by clients within seven business days of delivery. Please remember that consumers are responsible for the cost of return shipping, and you will need to provide us with a return tracking number.

We will start the reimbursement procedure and keep you informed as soon as the warehouse verifies receipt and approves the returned goods’ condition.

Please be advised that each product will have a 15% restocking fee subtracted from the refund. Contact us via chat or email at info@dojadirect.com for further information.

Please send us an email at info@dojadirectshop.com with the following details to resolve the issue:

a clear picture that shows the issue with the item or items you got.

a picture of the package with the tracking number on it.

Please send separate images for each shipment if the problem affects more than one delivery.

It is imperative that you notify us of any order problems within seven days of the delivery date. We won’t be able to collaborate with you to find a solution after this point.

Please feel free to contact us via email or chat if you have any issues or require clarification.

When appropriate, we can execute a refund to the original payment method after subtracting a $15 processing charge for each transaction and, if necessary, a restocking fee for each product. Any banking annoyance fees and delivery charges, if your order has already been shipped, are not refundable.